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Common Washing Machine Faults Published 31/05/2007

Fault Diagnosis

Click on your specific Washing Machine fault to see causes and solutions.



Washing Machine is Leaking

Once you know the sequence of operations involved in the wash cycle, it is often possible to identify the cause of a fault by noting when it occurs. With a leak, the water itself provides an added clue:

  • Water is CLEAR
    If there is no sign of detergent, the leak must be occurring before the water gets to the detergent tray.
  • Water is SOAPY
    The door seal, sump hose or pump could be leaking.
  • Water is DIRTY
    The blame could lie with a defective drain hose.

Washing Machine Won't Start

The following could cause your washing machine to not start:

Door not shut


Clothes Damaged

  • Water overheating due to faulty programmer
    Replace faulty programmer or contact a qualified repairer.
  • Water overheating due to faulty thermostat
    Replace faulty thermostat or contact a qualified repairer.
  • Drum damaged or metal object in machine
    Contact a qualified repairer.


Clothes Still Dirty


Door Won't Open at End of Programme

  • Worn door seal
    Old door seals can become sticky with age and adhere to the glass. Carefully ease the door open, then replace door seal.
  • Water still in machine
    Repeat the spin cycle to operate the pump again. Inspect the filter and clean if necessary. Inspect the outlet hoses for kinks or blockages.
  • Door interlock faulty
    Find and replace faulty door interlock or contact a qualified repairer.
  • Door handle broken
    Replace door handle.


Drum Won't Rotate

Machine Overfills and Floods

  • Inlet valve open, or pressure switch not operating
    Disconnect machine from power supply. If water continues to flow in, the hot or cold inlet valve is faulty. Discover which one by turning off each tap in turn. Replace the faulty valve. If water stops flowing in, the pressure system is at fault. Contact a qualified repairer.
  • Drain hose positioned too low
    Make sure the drain hose is at a height recommended in the manufacturer's instructions.


No Water Entering

  • Inlet hose kinked
    Free trapped hose.
  • Taps turned off
    Open taps.
  • Inlet valve filter blocked
    Clean or replace valve filter.
  • Pressure system blocked
    The pressure system can become blocked in a pressurised state. This causes the appliance to think that it is full of water. Contact a qualified repairer.


Stuck on Wash Cycle


Washer Doesn't Fill with Water

  • Hoses not correctly connected
    Check that the water supply is properly connected to the machine.
  • Rubber hose constricted
    Ensure hose supplying water is as straight as possible and isn't bent or squashed.


Washer/Dryer Doesn't Dry

  • No water supply to condenser unit
    Check water supply is properly connected. 

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