I ordered a part for my Dyson vacuum. I was sent the wrong part. When I complained I had to go through so many steps to Prove it. I was then told there was a problem at the warehouse. They would not replace the part without a full and lengthy communication with myself and then the warehouse (this was not my problem, it was theirs). I decided to get a refund, but again this was very unhelpful and I am extremely unhappy with the level of customer support.
Read more
by Mark Bukaczewski
14/06/2024
I already reviewed this over 1 week…
I already reviewed this over 1 week ago,
Excellent customer service, 101% excellent.
Read more
by Mrs Lindsay Smith
14/06/2024
Website was easy to navigate
Website was easy to navigate. Delivered quickly too. Thanks
Read more
by Nicholas Milner
14/06/2024
Fast efficient delivery can’t fault…
Fast efficient delivery can’t fault espares
Read more
by John Whyatt
14/06/2024
the price
the price, delivery time etc all good.
Read more
by Morag
14/06/2024
Part delivered promptly
Part delivered promptly. Unfortunately I ordered wrong one. Was able to return free of charge.
Read more
by JULIE FOSTER
14/06/2024
Great service
Great service
Read more
by William Johnson
14/06/2024
Not impressed with this company
Not impressed with this company. Product ordered in good faith was delivered in good time but the door doesn't fit. I'm well aware that Bush products are notoriously difficult to get right spares for.
However the returns system for eSpares is a total joke. The door was delivered by a courier because its too big for royal mail but the returns ticket ONLY ALLOWS FOR ROYAL MAIL! THERE IS NO PHONE NUMBER TO CALL eSPARES abd no reply to email to try and work this out sensibly. I expect if things are easy the company is OK but when things go wrong they have no recourse to help the customer.
Unhappy to say the least.
Read more
by Paul Goddard
14/06/2024
Clear product details with helpful…
Clear product details with helpful compatibility guides, then really rapid delivery. We had our appliance back up and running with good value parts - thank you for another great transaction.
Read more
by Dave Cooper
14/06/2024
Excellent delivery
Excellent delivery, part fitted easily after watching video on the website.
Read more
by Mojo2019
14/06/2024
Great spares..
Who knew you could get a pour tip for a water filter jug...saved me money by not having to replace jug,plus the landfill..very happy, plenty more years left in me jug..thank you..nicely packaged and delivered on time..Great service.
Read more
by Mr David Morrison
14/06/2024
delighted with the goods and the…
delighted with the goods and the service you provide.
Read more
by Roger
14/06/2024
Delivered promptly
Delivered promptly - well packed
Read more
by Seamus
14/06/2024
Superfast delivery
Superfast delivery. Ordered on Saturday, It was here on Sunday! That's what I call service.
Read more
by AnS
14/06/2024
Zero Customer Service
How do I contact this company? I paid £90 for four gas knobs last week and still not received it. Submitted an enquiry form online and still no response. Terrible customer service.
Read more
by Simon Hathaway
14/06/2024
Great service parts a spot on
Great service parts a spot on
Read more
by Liam
14/06/2024
Part numbers matched but to make it fit…
Part numbers matched but to make it fit I needed to trim the plastic down
Read more
by Mr Brian Totman
14/06/2024
Prompt and efficient service
Prompt and efficient service
Read more
by Lilian Collins
14/06/2024
This time I found things easier to find…
This time I found things easier to find what I was looking for much easier than my first experience with espares
Would use them again
Would find it easier if for
example
All the washing machine door parts were all shown together under the make of the washing machines
So you know that you’re ordering the right parts together
Delivery really good
Read more
We use small text files called cookies to give you the best experience on our website and help us show you relevant information. You can choose whether to manage these or allow them all. View Cookie Policy