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• 2014 so you have probably solved the problem by now. But, for others fighting the same stupid design on Bosch washing machines. ......here is what I did today. I applied oil all round the outside of the white cap where it was sitting in the black filter housing. 2 men in the house had no patience, snapped the fi ger grip area of the cap with pliers so I nervously put the metal end of a screwdriver against a small lug and gently tapped the handle end to move the cap/cover in an anti clockwise direction. I had to find different places on the cap but it eventually started moving. I continued patiently and finally got it out to find a cotton bud and hair grip blocking the filter. By Fiona T - London - 23 April 2015
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  Chris at eSpares says...

  The filter has broken as it is likely to be blocked or jammed with coins, hair grips or other articles from your pockets. To remove this debris it will be necessary to remove the pump assembly before removing the filter. If you have removed the debris and still cannot turn it punch two holes in the filter face and use these to turn the filter. Order filter before starting or filter and housing. To change see: http://www.espares.co.uk/advice/7/1463/how-to-replace-the-pump-on-a-washing-machine-