I thought I was done with this company after my poor experience but they kept it going. Absolute joke of a customer services department. After they replied to several further emails from me clearly without reading them I kept replying back making it as clear as possible. When they did ring me as they said there was a lot of email back and forth they still hadn’t read any of the emails and totally missed the point. I had to point out their mistake again on the phone. A lot of hassle and time wasted to help them correct their expensive mistake and they are not willing to provide any gesture of goodwill (other than the original offer of 20% off any more money spent). A really stressful experience and totally defeats the point of a customer service department.
Read more
by Colin Holmes
25/04/2024
First class service very quick delivery
First class service very quick delivery
Read more
by Colin Slack
25/04/2024
Very good service and good website to check compatibility of part v model.
Great website, gave me reassurance that I was ordering the correct part as there are so many different models. Quick delivery, and the part did fit. Thank you.
Read more
by John Archer
25/04/2024
Delivery very good and also the part…
Delivery very good and also the part was genuine as described on there web site
Read more
by Mr A.M. Longhurst
25/04/2024
Zanussi cooker element
Good service from this company sensibly priced element and fast delivery even though it was ordered over Easter holiday.
Read more
by walter wilson
25/04/2024
Dealing with spares
Very good company to deal with. Prompt and efficient
Read more
by Mr Stejaw
25/04/2024
Screwfix
Never bought anything online before used this company cos it is a Screwfix subsidiary good service as always delivered next day by Royal Mail. The bulb could have been protected better but got here in one piece
Read more
by Paul Magee
25/04/2024
Quick effective service
Quick effective service
Read more
by Mandie Harber
25/04/2024
I ordered the wrong size draw
I ordered the wrong size draw. The return was easy and refund prompt. All orders arrived quickly and well packed.
Thank you, I would recommend
Read more
by Ms Ailsa Malcolm
25/04/2024
Excellent service
Excellent service. Delivered when expected. No problems.
Read more
by Lol
25/04/2024
Great service from this company 5star…
Great service from this company 5star and quick delivery
Read more
by Marion Railton
25/04/2024
Great company
Great company. Good prices
Read more
by Jonathan
25/04/2024
Continuous dumb responses
The first time I received the fridge tray I realised I ordered the wrong one and sent it back to you with a half section of the broken shelf asking you to replace it as what you sent wasn't the lower door shelf. You didn't replace it, you refunded me.
I then contacted you to help me to select the correct shelf and you asked for my model number, which I sent with the order. You replied with a part number for me to reorder...Fridge Door Lower Bottle Shelf - (ES1780519) for model CXFP1582D1S.
Even though you had a sample of what I wanted, the model number and a description of...fridge door lower shelf, you failed to deliver the correct item.
And now after I requested a replacement, you have ignored the request and given me a refund thinking I will make the same mistake of using your inane company again. I hope I get the opportunity to post a review of 'e-spares' on further social networks.
Read more
by Fred
25/04/2024
The part was as described and delivered…
The part was as described and delivered within agreed timescales. I thought the price of delivery was bit high for such a small lightweight item but still much cheaper than buying a new kettle and prevented a useable item from going to landfill ??
Read more
by Mr Jimmy Golding
25/04/2024
Orderreturnsed parts but found that was not…
Ordered parts but found that was not the problem so returned parts back and got refund promptly great service
Read more
by Anna Dnistran
25/04/2024
Ordered replacement head for a Dyson…
Ordered replacement head for a Dyson cordless vac. So many variants of the vac so disappointed with Dyson that that it can differ from model to model but that's Dyson. ESpares had a very clear drop down menu, easy to navigate to identify your machine and order correct part. Came very quickly. One happy customer
Read more
by stephenforeman
25/04/2024
Quick supply of spares and the depth of…
Quick supply of spares and the depth of information on your site.
Very helpful.
Read more
by Rod Mackay
25/04/2024
We looked at your website for a…
We looked at your website for a replacement vacuum brush roll and the only one we could see that was suitable came as a kit with a sole plate. We didn’t need a sole plate, we already had one from the last time we ordered!
Read more
by Mr G Brine
25/04/2024
good prompt service
good prompt service
Read more
by customer
25/04/2024
Very fast service
Very fast service
Read more
We use small text files called cookies to give you the best experience on our website and help us show you relevant information. You can choose whether to manage these or allow them all. View Cookie Policy
