Error codes that flash up on the control panel of your Samsung washing machine are very useful for letting you know what’s gone wrong with it. But for them to be helpful you need to know what each fault code stands for. That’s where we come in! If you have a Samsung washing machine these are the error codes you could encounter and what they mean.
Diagnosing Samsung Washing Machine Error Codes
Safety First! Please make sure that you’ve switched off your appliance and disconnected it from the mains before beginning any repair.
5E/SE - Draining Problems
This error will occur if your machine is having problems draining the water. Try pressing the start button to reset the machine so it has another attempt at draining. If this is still not successful there may be a blockage somewhere in the drainage system caused by:
· A coin or other loose debris from the pockets of your clothes getting caught in the filter – this’ll need removing so the machine can drain freely again.
· If your machine is attached directly to the pipes under a sink you may have a build up of fatty deposits in the drain pipe stopping the water from draining. If you’ve just moved house and your machine won’t drain it’s also worth checking there’s no plastic cap blocking the drain pipe spigot.
· A blockage of the sump hose caused by a sock or other small item of clothing.
· The drain pump – if the filter has failed to catch any debris floating around your machine it may have become caught in the pump. Clean the pump if possible, if not or the pump is faulty here’s how to replace it:
4E – Not Enough Water Entering Machine
Your machine is having problems filling with water. Once again press the start button to reset, but if this is unsuccessful you can try the following steps:
· Check the fill hose is attached and not kinked or squashed
· Check the water supply has enough pressure and the pipes aren’t frozen
dE or DC – Open Door
The washing machine thinks the door is not closed correctly. This could be because the door is incorrectly closed or hasn’t latched shut properly. The door lock could also be damaged and need replacing. It’s also worth checking:
· The door lock wiring
· The door lock mechanism
UE – Unbalanced Load
If your washing load is unbalanced your machine may be prevented from reaching fast spin speeds as this could damage it. An unbalanced load occurs when laundry bundles up (in a duvet cover for example) or the load contains just one heavy item. Drain and end the wash, separate the items, remove the heavy item if necessary and try to spin the load again. To avoid unbalanced loads in future:
· Wash sufficient heavy items (jeans, towels etc) to enable the machine to spread evenly around the drum.
· Close duvet covers
· Avoid overloading your machine as if it’s too full it won’t be able to reposition the clothes evenly around the drum
3E – Faulty motor tacho
The motor tacho detects the speed of the washing machine motor. This error could be caused by a faulty motor tacho itself or circuit board (PCB) fault. The motor, motor tacho and main control module, as well as their connections, will need checking.
bE - Motor triac short error
The motor or main control module could have a short circuit, causing this error code.
OE - Too much water in machine
It could actually be excessive foaming up of detergent setting off this error sensor, caused either by overloading the machine or adding too much detergent. If there is no excessive amount of water or foam visible in the drum, check the water level and water pressure sensors as well as the connections and wiring to them. If machine hasn’t drained automatically try draining it. The fault could also be caused by the air chamber being blocked, the main electronic controller, or the pressure switch itself.
LE – Water Leak
If this fault shows it means your machine has detected a water leak. Check the machine to identify the source of the leak.
HE – Water Heating Error
This error is a problem with the water heating. The water is either too hot (HE1) or too cold (HE2). The temperature sensor, thermistor or heating element may be faulty. Your machine will need to be turned off and on again to reset it and the cause of the fault investigated.
tE – Heating Sensor Error
The water heating sensor has been identified as faulty here, but this error could be caused by the heating element, the connections and wiring to the element or the thermistor as well as the temperature sensor itself. As above you’ll need to turn the appliance off and on to reset it.
If the problem is with the heater or sensor here’s how to replace it:
IE – Water Level Sensor Error
Another sensor fault, this time with the water level sensor. Your machine will drain the water then turn the drain pump off. There could be a fault with the pressure hose to the water level sensor, the sensor itself and its connections, or main electronic controller at the root of the problem.
CE – Water Abnormal Temperature
If the water is an unusual temperature it will be drained straight away from your machine. Check the fill pipe(s) is connected correctly. If so this fault is most likely caused by the thermistor or its connections.
For more information about the location of possible faulty parts in your Samsung washing machine take a look at our video.
If you want to have a go at fixing your appliance yourself we salute you! The first step – find the Samsung washing machine spare part you need! Just pop your model number into our site to make sure you’re getting the right spare for your machine. If you need further help with your repair check out our playlist of washing machine videos with step by step guides to diagnosing the most common washing machine fixes.