Our success is based on strong traditions of quality, value for money and a genuine care for our customers. Therefore we sincerely apologise in advance for how extremely boring our Terms and Conditions are; our legal team makes us do it. That being said we want you to know that our Terms and Conditions are designed to make you aware that we'll never share your private data, our site is secure and your consumer rights are protected.
Without further ado:
eSpares Terms & Conditions
These Terms & Conditions govern your use of the eSpares service and website. By visiting the eSpares website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Contract
When you place an order via our website (www.espares.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Product Specifications & Suitability
- Published product details, specifications and suitability information is the best available at the time. eSpares shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns & Refunds page for details.
- Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed as compatible with the manufacturer's finished model number.
- We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. eSpares cannot be held liable for any damage caused by the fitting of a spare part.
- Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your appliance. eSpares cannot be held responsible if the appliance is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.
Availability / Estimated Delivery Times
- We do our best to ensure availability of all advertised products and endeavour to supply all parts within the quoted time frame (usually estimated at 3-5 working days). If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items all available parts will be despatched immediately and the delayed part will be sent under separate cover. You will not be charged additional delivery.
- Special Order items are usually despatched within 7-10 days but can take up to 28 days (or longer) for obscure parts to become available. We will keep you informed of the estimated delivery date via email for any Special Order items.
- If a delay has occurred and your order has not yet been despatched you can cancel your order and get a refund via our online Your Account facility or by contacting our Customer Services Department.
- eSpares has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
- Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Payment
- Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, American Express, Switch or Solo cards, PayPal or Google Checkout. Charges will appear on your statement as "ESPARES LTD".
- Alternatively you can pay by cheque or postal order. Please note that if you choose to pay by either of these methods your order will not be despatched until the funds have been cleared.
- All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
- Due to the nature of the clearing system your credit card payment will be taken at the point of ordering. If a problem in supply should occur and you would like to cancel your order we will be happy to assist you in obtaining a refund via our online Your Account facility or by contacting our Customer Services Department.
Delivery
- Most items will be delivered using Royal Mail but some expensive, bulky and/or fragile products will be shipped via special delivery or private courier.
- If you haven't received your items within 10 working days of the date of despatch, they can be declared "lost in transit" and we will arrange a replacement order.
- At this time eSpares only delivers to UK addresses.
Cancellations
Orders may be cancelled at any time before they are despatched, via our online Your Account facility, for a full refund. If the item has already been despatched then please see below for our returns policy.
Returns
You have the right to cancel your order and request a Returns Number within 14 days of the date of delivery. Please notify us through Your Account or by phone of your intention to return your item(s) within this time and we will promptly issue you with a Returns Number. You must quote this number on the correspondence accompanying the return. You must return your item(s) within 14 days of your Returns Number being issued. Due to the volume of orders and stock we handle, returns will only be accepted for credit or refund with a Returns Number.
If you’ve ordered the wrong item(s) or simply had a change of heart, please return it in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on the item, its packaging or instructions. Please note that the costs of returning your item(s) must be paid by you.
Goods returned because they are faulty or defective must be returned in the condition you received them. We will pay the cost of returning the item(s) to us.
Please make sure you get proof of postage in case your item gets lost in the post.
We can not accept the return of perishable goods or shaver parts (for personal hygiene reasons).
Provided that you return your item(s) in accordance with these Terms & Conditions we will refund what you've paid for the item(s) or replace or exchange the item(s) if applicable. Refunds are processed within 5 working days of receipt of the returned item(s). Refunds are made using the same form of payment that was used to make the initial purchase.
Reviews & Comments
We permit you to leave reviews, comments and product questions on our website. Whilst we do not regularly monitor this content we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the eSpares website.
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
Privacy, Copyright & Disclaimer
- We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from eSpares.
- eSpares maintains a strict privacy policy in full accordance with the Data Protection Act 1998, the full details of which are available here.
- We expect you to maintain the confidentiality of your username and password for your eSpares online account.
- All content included in this site, text and graphics (including copyright), is owned and controlled by eSpares Ltd. In accessing the eSpares web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these eSpares pages for any other purpose whatsoever, in any medium, without the prior written permission of eSpares Ltd. For more information, see our full Copyright Notice.
Questions?
If you have any further questions regarding our Terms and Conditions, our Customer Services Department is available via email or on the telephone and will be happy to assist.