Thank you for shopping with eSpares. The following page details our terms and conditions.
By ordering a product with eSpares, you accept the content of these Terms & Conditions.
eSpares reserves the right to change these terms and conditions at any time and it is your
responsibilty to check regularly before ordering.
This does not affect your statutory rights.
Before You Order
Product Specifications and Suitability
eSpares shall not be held responsible for the accuracy of any advice given regarding
the suitability or otherwise of any part/s required for the repair of an appliance.
Published product details, specifications and suitability information is the best available
at the time, usually provided by the product's manufacturer.
Manufacturer's names are used for reference only. Use of these names does not always imply that the product/s are actually made by them.
Technical Items
Where a manufacturer offers a guarantee on a product, this may be conditional on repairs being performed
by a qualified electrician. Please ensure that you have read your product's manual and
warranty conditions before attempting to install a part or otherwise repair your appliance.
eSpares can not be held responsible if the appliance is damaged or your warranty is voided.
Availability / Estimated Delivery Times
We do our best to ensure availability of all our products and endeavour to supply all
parts within the quoted time frame (usually 3-5 days). If there is a delay or problem
and we are not able to supply the product to you within the quoted time frame we will
inform you of this and the product will be despatched as soon as it is available.
If you have ordered multiple parts then all available parts will be despatched
immediately and the delayed part will be sent under seperate cover. You will not be
charged for this seperate delivery.
Items that are advertised as Special Order are non stock items that need to be
ordered specially from the manufacturer. These items will usually be despatched within
7-10 days but can take up to 28 days, or longer for some manufacturers/parts, to become available.
We will keep you informed of your order progress and estimated delivery date.
Occasionally we find ourselves having to cancel and withdraw an item because it is
obsolete, discontinued or otherwise unavailable. In these circumstances we will inform
you immediately and offer you an alternative if one is available.
If a delay has occured and you are unable to wait any items that have not yet
been despatched can be cancelled without penalty by contacting our
customer services department.
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Payment
Payment over the Internet can be made by Visa, Visa Electron, Mastercard, Switch or Solo cards, or PayPal.
Alternatively, you can pay by cheque or postal order. Please note that if you
choose to pay by cheque, your order will not be dispatched until the cheque has
been cleared by your bank. If you choose to pay by postal order, your order
will be dispatched upon receipt of payment.
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT)
at UK rates. It may be necessary to adjust the prices in the event of an
increase in VAT rates, or as a result of an international price increase.
Customers are entitled to a full refund if this is not acceptable.
Due to the nature of the clearing system, your credit card payment WILL
be taken at the point of ordering. If a problem in supply should occur we will, of course,
be happy to make a refund as appropriate.
Charges will appear on your bank statement as "ESPARES LTD"
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Delivery
Carrier
Most items will be delivered using Royal Mail but some expensive, bulky and/or
fragile products will be shipped via special delivery or private courier.
In the unlikely event that you have not received all or part of your order
within the estimated delivery time and have not been contacted by us regarding
a delay to your order please contact our customer services department,
quoting your order number.
Overseas Orders
For details on placing an order from overseas, please click
here to contact our Customer Services department.
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Cancellations & Returns
Cancellations
Orders may be cancelled at any time before they are despatched for a full refund.
If the item has already been despatched then please see below for our returns policy.
Returns
Returns will only be accepted for credit or refund with a RETURNS AUTHORISATION NUMBER.
Please see our Returns & Refunds page for details.
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Privacy, Copyright and Disclaimer
Our success is based on the strong traditions of quality, value for money and a
genuine care for our customers. We will never sell or pass on your name and
address to any other organisations without your consent. Your details are confidential and you will
never receive unsolicited mail as a result of ordering from eSpares.
eSpares maintains a strict privacy policy in full accordance with the Data Protection Act 1998,
the full details of which are available here.
All rights, including copyright, in the content of these eSpares web pages are
owned and controlled for these purposes by eSpares Ltd. In accessing the
eSpares web pages, you agree that you may only download the content for your
own individual and non-commercial use. You are not permitted to copy,
broadcast, download, store, transmit, show or play in public, adapt or change
in any way the content of these eSpares pages for any other purpose whatsoever,
in any medium, without the prior written permission of eSpares Ltd.
For more information, see our full copyright notice.
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Questions?
If you have any further questions regarding our Terms and Conditions, our
Customer Services Department is available
via email or on the telephone and will be happy to assist.
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