The cap on my water tank is going round and round without coming off. is this the part I need and if so,how do I get the old one off?
I've tried phoning Karcher and they were not very helpful, after waitinf for about 18 minutes fo rthem to answer the phone!
- 27 July 2009
I have the same problem! I just want to know how to get the safety lock which is jammed undone so I can order the correct item..
By oldieone- Swindon
- 06 July 2013
I too have had great difficulty with Karcher, I have tried 'phoning them, emailing and snail mail without success.
When my steam cleaner works it is perfect but very difficult to obtain follow up from Karcher. I am just about to order a steam cleaner safety lock and gasket and hope for the best.
By Eunice- Beds
- 20 June 2011
Sorry we cannot offer technical support as to whether or not this is the part you need. We suggest you gain advice and then contact us if you do wish to buy a part knowing what it is you need.
Qsafety lock cant get it of just keep turning1 Answer
Hi cant get my safety lock of tried useing a pair of pliers but now just turns wont unlock help please
By Anonymous- milton keynes
- 23 November 2013
The cap on this steamer is designed to 'unlock' and turn freely when hot and re engage when cool. If it has 'failed' and needs replacing it may be necessary to destroy it to remove. Try carefully drilling through the plastic cap near the edge and wedging a small screwdriver through to lock onto the threaded part to try and remove it.