- Fix-It Expert
I required a replacement torsion spring for a vacuum cleaner. espares website was advertising the item in a pack of 10 off. I ordered a pack but received only 1 spring. I telephoned espares and was told that the item was sold as a single unit and that the price I had paid was the unit price. When I explained that the website had advertised the item as being sold as a pack of 10, espares promptly despatched a further 9 springs at their expense. The website has now been changed to reflect the true situation. Super service with no arguments.