Fault Diagnosis
Click on your specific carpet cleaner fault to see causes and solutions.
Carpet cleaner not functioning at all
- No power
Check mains lead, plug fuse and mains supply.
No water flow
- Pump failure
Contact a qualified repairer.
- Pump belt broken or drive shaft clogged with carpet fibres or hair
Make sure unit is turned off, disconnected from mains and cool. Remove and debris, or replace belt if broken.
- Blockage in pipe or filters
Check and clear filters. Disconnect pipes and flush. Use descaler if mineral deposits are a problem in your area.
Brushes not turning
- Dirt, hair or fibres wrapped around spindle
Turn unit off and disconnect from mains. Check for dirt, hair or objects wrapped around the spindle. Remove brush if possible. If not, use a scrubbing brush to clean. Replace brush if necessary.
Detergent not getting to carpet
- Detergent tank empty
Fill with recommended detergent.
- Unit on wrong setting
Make sure detergent control knob on cleaner is in 'on' position setting to clean and not rinse.