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Our estimated despatch time is shown on each product page.
Where products are shown as "In Stock" we normally despatch them between 1-3 working days after
your order date. Next Day Delivery orders are usually despatched on the same day that you place your order, or the next working day. When products are not shown as
"In Stock" we show our best estimate of how long it will be before we can despatch the product.
If for any reason we're not able to get your items despatched within the estimated time, we will email you to let you know.
Charges are based on the value of the items in your basket and are shown below:
You will normally receive your items within 3 working days of despatch. If you haven't received your items within 2 weeks, please contact us for a replacement order.
Only items that are "In Stock" are eligible for UK Next Day Delivery.
Orders placed before 4pm on Monday to Thursday will be delivered by 9pm on the next working day. Orders placed after this time will be delivered on the second working day after you place your order. Working days are Monday to Friday (excluding bank holidays). Orders placed anytime on Friday or Saturday will be delivered by 9pm on Monday.
Please note that delivery days may vary over bank holidays.
We use DPD for our next day delivery courier service. They will contact you by email to provide a tracking code once it becomes available, and email you a one hour delivery timeslot once your order is out for delivery. If you have provided a valid UK mobile number with your order, DPD will also text your delivery timeslot to you. They will attempt to deliver between 7:30am and 7:30pm. You will need to sign for the delivery.
UK Next Day Delivery is charged at £6.99 per order, regardless of the size or weight of the order.
Unfortunately there are some areas of the UK to which we can only offer a 2 working day delivery service. Please check our terms & conditions to see if your area is affected.
Deliveries to EU Countries are normally charged at £6.99 per order but certain shipments may be more expensive. If that is the case, a Customer Services advisor will contact you before shipping the order. If you haven't received your items within 3 weeks, please contact us to arrange a replacement order. For enquiries, please contact Customer Services.
Deliveries to countries outside the EU are normally charged at £12.99 per order but certain shipments may be more expensive. If that is the case, a Customer Services advisor will contact you before shipping the order. If you haven't received your items within 3 weeks, please contact us to arrange a replacement order. For enquiries, please contact Customer Services.
For further information on our delivery policy please see our Terms & Conditions.
For enquiries about deliveries please contact our Customer Services team.
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